Telephony is also Information Technology.
Telephone systems should now be considered as part and parcel of the network. The convergence of communications including voice, data, Internet communications and video, is now standard practice, even in small firms.

Customer helpdesks are an obvious area where voice overlaps with data networks - Companies often use integrated computer/telephony programs such as Microsoft Outlook to manage their telephone marketing.

All organisations need to consider the marriage of voice and data at the desktop and the possibility of the telephone equipment controlling, or being controlled by, the data systems.

With a range of models, plenty of integrated software solutions and hundreds of features, it’s easy to tailor a solution for your specific needs.

Further information